PAT Stories

Isabel Serafim & Mr London

Mr London brings a bit of fresh air when he visits. The mood on the ward changes.”

Isabel Serafim and her Persian Ragdoll cat have been a volunteering PAT Team for five years and are regular visitors to the Royal London Hospital in Whitechapel. They spend much of their time with patients in the Trauma ward.

“Every pet guardian will say that their pet is the most wonderful, but I’m extra proud that my cat, Mr London, is happy to volunteer with Pets As Therapy and brings so much joy and ‘pawsitivity’ to everyone he meets,” smiles Isabel. “He has ‘cattitude’ and knows he’s a handsome fellow. There are times when Mr London gives an air of who is the boss, but he also loves meeting people and he enjoys all the fuss he receives from patients, even if he does sometimes casually have a nap on the job.”

Isabel explains many people who find themselves in a hospital setting are there because something has happened to a loved one. “Mr London brings a bit of fresh air when he visits. The mood on the ward changes. And the health professionals embrace his presence too. They are very proud of being able to offer the services of Mr London to their patients. He always brings joy.”

A feline distraction is often much appreciated. “A visit from Mr London means patients can have a bit of an escape from where they are – even a few minutes helps. We usually exchange stories of pets and how much they mean to us. The health professionals also like to have a little break during their busy shift. So often we hear the expression ‘this has just made my day’.”

Rewarding experiences
Volunteering with Pets As Therapy is something Isabel really enjoys. “It keeps me grounded and helps me put things in perspective in life. I always thought being a PAT visiting volunteer would be a wonderful way of spending time with your pet and it’s a great way to give something back to the community. There’s nothing better than volunteering with my wonderful partner, Mr London.

“As well as visiting the Royal London Hospital, we also have been a couple of times to the London Metropolitan University Library where we provide ‘pawsitive’ motivation to students preparing for exams.”

High days and holidays
Isabel is especially proud that Mr London was a winner of a People’s Pet Award in 2022, in the Cat of the Year Award category. “It was great to be recognised for Mr London’s efforts as a volunteer with Pets As Therapy. He attended a red carpet event and received lots of treats and toys. I’m a very proud guardian of these whiskers and pair of fluffy paws.”

When Mr London isn’t busy volunteering or going to award ceremonies, he enjoys his naps and spends time sharing his thoughts on his social media pages. “He also relishes going on his ‘meowlidays’,” laughs Isabel. “He seems to love visiting Portugal to see ‘Grandpaw’ where he gets treats on demand and lots of fuss.”


We are always looking to recruit more volunteers.

You can find more info here

Follow us on social media:

Back to Listing

Other recent stories

16 April 2024

Gerry Ochojna & Reika

PAT Dog Reika has young fans at three schools in the Scottish Highlands and is helping them to forget their worries.

12 March 2024

Isabel Serafim & Mr London

Isabel's PAT Cat loves meeting patients and health professionals at a London hospital.

28 February 2024

Johanne Picken & Ness

PAT Dog Ness, a retired racing greyhound, works her animal magic on residents at a care home in Johnstone, Renfrewshire.

5 December 2023

Chris Roberts & Jimmy

Jimmy the greyhound is not the only PAT Dog at HMP YOI Parc – Gus and Doug spend time with prisoners too.

7 November 2023

Josie Hughes & Benjen

PAT Cat Benjen, a Maine Coon, is a big hit with the young people he meets at two CAMHS units in Northampton

25 October 2023

Sue Beeson & Boo

Pupils at a Kidderminster primary school love their visits from Boo — and Sue says volunteering helps her deal with dementia too.

6 September 2023

Roger Hammett & Kimmy

Roger and Kimmy visit University Hospital Southampton and also two secure mental health units for adult offenders.

9 August 2023

Maggie Fogarty & Bonnie

Maggie and nine-year-old Bonnie visit a care home in a scenic spot in Cornwall – and everyone loves the special Cockapoo.

18 July 2023

Rachel Williamson & Mona

A PAT Volunteer from Rothwell and her affectionate Staffordshire Bull terrier are regular visitors to a local primary school.

7 June 2023

Hannah Colbourn & Olive & Benji

A PAT Volunteer, who has owned four PAT Dogs, Hannah shares her story and pays tribute to Todd.

2 May 2023

Nick Belson & Ghillie

Nick and his dog Ghillie spread cheer among care home residents, who treasure their regular visits.

4 April 2023

Martin Rodker & Winnie

Martin and Winnie visit a residential care home near Luton, where one lady has written a poem about the special PAT Dog.

29 March 2023

Libby Bowles & Pip

Libby and her PAT Dog Pip enjoy making friends at school – when Pip isn't off having adventures and appearing on TV!

8 March 2023

Julia Saunders & Chilli, Bean & Ronnie

Julia takes one dog to a school, the other to a care home, and a third has passed its assessment.

21 February 2023

Keith Poultney & Bella

Keith and his black Labrador Bella are bringing joy to Ukrainian families who are currently living in the UK.

8 February 2023

Andy Price & Lola

Andy and his PAT Dog Lola are regular visitors to Great Ormond Street Hospital in London, cheering up patients on the wards.

29 January 2023

Rachael Sones & Arlo

Rachael is an Assistant Voluntary Area Co-ordinator. Along with her dog Arlo, they make weekly visits to a school in Hampshire.