Work with Us

Work with Pets As Therapy and you will play an important role in a small, enthusiastic and enterprising team. We are passionate about supporting our volunteers and their pets, and committed to enhancing health and wellbeing in the community. 

Our Head Office is based in Chalgrove, Oxfordshire. 
 

Volunteer Experience Manager

Location: Hybrid – minimum 2 days a week at Head Office (Chalgrove)
Hours: Part time – 28 hours per week
Salary: Circa £37k pro rata (£29.6k actual)

At PAT, volunteers are at the heart of everything we do. The Volunteer Experience Team (VET) supports all our volunteers from their initial application, through the recruitment process, while on visits to the time they decide to retire. The Volunteer Experience Manger will work both strategically – on our plans and approach to volunteering, and operationally – making sure volunteers’ queries are responded to effectively and efficiently. You will have responsibility for ensuring that all PAT volunteers have an experience that is fun, easy and rewarding.  

Key responsibilities:

• Develop our Volunteer Engagement strategy – to ensure PAT volunteers have an experience that is easy, fun and rewarding.
• Implement volunteer recruitment plans to increase the number of PAT volunteers from 5,700 to 10,000 over the next five years.
• Manage a small team of advisors responding to enquiries from volunteers and establishments. 

For more information and to discuss further, please contact:
Priya Vencatasawmy at Charity People
priya@charitypeople.co.uk

Closing date: 28 February 2025

 

Volunteer Experience Team Leader

Location: Head Office (Chalgrove)
Hours: Full time
Salary: Circa £28k

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key responsibilities:

• Lead and manage the Volunteer Experience Team (VET), ensuring high-quality service for volunteers.
• Oversee volunteer queries via phone and email, maintaining excellent communication.
• Set team objectives, conduct 1:1s, and provide support through appraisals.
• Improve systems to ensure efficient handling of volunteer inquiries.
• Collaborate with internal teams to enhance the volunteer portal (MyPAT).
• Provide direct support (approx. 70% of time) by covering phone and email enquiries.

About you:
You’re a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector or another relevant field, your transferable skills will be highly valued. You’re organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer’s experience is rewarding and fulfilling.

Essential skills:

• Proven experience in customer service, volunteer management, or a similar sector.
• Strong leadership skills with a focus on team development.
• Excellent communication and relationship-building abilities.
• Experience using CRM systems and managing databases.

For more information and to discuss further, please contact:
Priya Vencatasawmy at Charity People
priya@charitypeople.co.uk

Closing date: 7 March 2025
First-stage interviews: Week commencing 17 March

 

Salesforce Coordinator

Location: Home-based with occasional days in Head Office (Chalgrove)
Hours: Part time - 20 hours per week
Salary: Circa £35k pro rata (£20k actual)

As the Salesforce Coordinator, you’ll play a vital role in managing and developing PAT’s Salesforce platform to support the growth of their volunteer management system, the new MyPAT portal, and future fundraising initiatives. You’ll work with external partners and internal teams to customise, maintain, and enhance the Salesforce CRM system, helping PAT reach its full potential. You’ll ensure smooth operations, oversee system developments, and provide training and support to users. This is an excellent opportunity for someone with Salesforce experience who is excited to make a tangible impact in the charity sector.

Key responsibilities:

• Support CRM development projects with external Salesforce partners, ensuring timely delivery.
• Customise Salesforce to meet PAT’s specific needs, including creating fields, objects, workflows, and reports.
• Produce and maintain dashboards to monitor activity and performance.
• Assist in implementing new Salesforce features, working closely with stakeholders to understand requirements.
• Maintain and document Salesforce processes and procedures.
• Administer the Salesforce database, ensuring data integrity and managing user accounts.
• Provide training and ongoing support to users on Salesforce functionality.
• Troubleshoot and resolve Salesforce configuration and data issues.

About you:
You’re a Salesforce professional with a passion for using technology to drive change. If you have experience in Salesforce administration, customisation, and troubleshooting, we want to hear from you. Your proactive and self-motivated attitude will ensure you thrive in this role, balancing multiple priorities in a fast-paced environment.

Essential skills:

• 2+ years of experience in Salesforce Administration.
• Proficient in Salesforce configuration, customisation, and administration.
• Experience with Salesforce NPSP and Experience Cloud (advantageous).
• Strong communication skills with the ability to engage stakeholders at all levels.
• Experience in training and supporting a diverse range of users.
• Ability to work independently and manage multiple priorities effectively.

For more information and to discuss further, please contact:
Priya Vencatasawmy at Charity People
priya@charitypeople.co.uk

Closing date: 7 March 2025
First-stage interviews: Week commencing 17 March

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnerships.